We understand that this incident may have caused you great discomfort, and for that, we sincerely apologize. Your comfort and satisfaction are of utmost importance to us, and we are committed to rectifying any situation that doesn't meet our standards. We would deeply appreciate it if you could provide us with more specific information about your stay (e.g., room number and date of stay) so that we can conduct a detailed investigation and follow up accordingly. Please know that we take issues such as this very seriously.

It has always been our priority to maintain the highest standards of cleanliness and hygiene for our guests. We are most concerned about the unpleasant experience you had.

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